Passenger Kellie Petersen, who was on the cruise with her husband and their three children, aged 11, 9 and 6, said trouble on board had been "brewing for days".
One passenger told Nine News: "We are so scared after witnessing a traumatic experience with yet again the same offenders".
A brutal melee has played out in the foyer of the Carnival Legend cruise ship off the NSW coast. The captain refused to take them any further.
"The ship's security team is applying our zero-tolerance policy in the interests of the safety and comfort of other guests", the company said.
Passengers on a 10-day cruise to the South Pacific have described it as a "cruise from hell" after alleging ongoing violence between two groups.
It is not the first time Australian passengers have complained of violence on board cruise ships.
"Excessive behavior of all kinds is something that we do not tolerate, regardless of guests or crew members, but until we have conducted the investigation, it's too early for us to comment", Carnival Australia President Sture Myrmell told reporters in Sydney, reported the Australian Broadcasting Corporation.
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