undergroundnewsroom.com
undergroundnewsroom.com October 20, 2017


Computer systems down from London, Washington and Paris — GLOBAL AIRPORT MELTDOWN

29 September 2017, 12:43 | Clyde Nash

Bojan Bokic

Bojan Bokic

Passengers at a number of airports around the world are being delayed due to a fault with a passenger management system called Amadeus Altea.

The Telegraph reported that London's Heathrow and Gatwick, Charles de Gaulle in Paris, Zurich, Melbourne, Johannesburg, Changi in Singapore and Washington DC's Reagan Airport were among the affected.

A Heathrow spokesperson said: "A small number of airlines are now experiencing intermittent issues with their check-in systems at airports around the world - including at Heathrow".

The company operates global travel booking systems and offers check-in services for more than 130 airlines.

"Technical teams are working on the problem, services are gradually being restored", it is reported to have said. "Amadeus regrets any inconvenience caused to customers", the spokesperson said.

The problem has caused check-in delays and booking problems for many airlines including British Airways, Qantas, and Lufthansa.

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Passengers trying to check-in for flights at Heathrow and Gatwick have been beset by delays caused by faulty software.

Air France said that it had experienced problems for 15 minutes and that its systems were slowly coming back online.

Gatwick and Heathrow have confirmed there are problems in several of their terminals.

It says the issue has since been resolved and there are no further delays, BBC reports. It is unclear if there's been a software glitch, or a malicious attack by hackers on the system.

Southwest Airlines confirmed their reservation system vendor Amadeus, had experienced an outage which affected their kiosks beginning at 4:30 a.m. this morning.



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