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Consumer Reports no longer recommends Microsoft Surface devices due to reliability concerns
11 August 2017, 12:37 | Jenny Fowler
Consumer Reports pulled its Microsoft Surface tablet and laptop recommendations
Consumer Reports specifically mentioned four laptops in its report - the Surface Laptop (128GB and 256GB versions) and the Surface Book (128GB and 512GB versions) - but said its decision applies to all Microsoft devices with detachable keyboards as well as those with conventional clamshell designs.
The evidence the firm is citing is that they surveyed 90,000 tablet and laptop owners and found that 25% of them had issues with the device within two years.
Microsoft seems hardly alarmed by the recommended rating pull out, believing that the findings do not reflect what actual Surface owners experience.
In May, Microsoft unveiled the fifth version of its Surface Pro, the biggest seller among those devices, with more powerful chips and better battery life, in a bid to reverse declining sales. Regarding the recommendation, Microsoft does not agree with Consumer Reports, stating that consumers provided different and positive experiences after purchasing the product.
"Microsoft Surface Pro is designed and built with performance and reliability in mind".
The mag claims that the differences in estimated breakage rates between the devices of "most other brands" is "statistically significant". But unless there is sufficient evidence to show that the device is unreliable or malfunctioning, consumer buying confidence is unlikely to be affected by it that much.
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Consumer Reports has announced it's pulling its recommendations on four Surface systems due to extremely high failure rates. "We survey our subscribers every year about numerous products they own". "A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren't responsive enough".
In lab tests, though, many Surface products performed well.
As parents and students look for new laptops this back-to-school season, Consumer Reports Magazine is cautioning about one popular brand.
What are your thoughts about Microsoft's Surface lineup?
Microsoft doesn't agree with Consumer Reports, but that doesn't surprise anyone.
Compared to the other companies reviewed by Consumer Reports, including Acer, Apple, Asus, Dell, HP, Lenovo, Samsung, and Toshiba, Microsoft has been making its own hardware for only a short period of time.
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